Losing a loved one is a difficult and emotional time. Dealing with their business affairs can add to the stress. Canceling an EE contract when someone dies is just one of many tasks that may need to be taken care of. In this article, we will outline some steps to follow when canceling an EE contract after a death.
1. Gather necessary documentation
Before contacting EE to cancel the contract, you will need to gather important documentation. This includes the death certificate, the deceased person`s mobile number and account details, and any power of attorney or other legal documents if applicable.
2. Contact EE customer service
Once you have all the necessary documentation, you can contact EE customer service to cancel the contract. You can do this by calling them on their customer service number or by visiting an EE store. Be prepared to provide all the necessary documentation to prove the death of the account holder.
3. Provide notice to cancel the contract
When contacting EE, you will need to provide notice to cancel the contract. EE will then guide you through the process, which may include sending you a letter or email confirming the cancellation.
4. Settle any outstanding payments
Before canceling the EE contract, you will need to make sure any outstanding payments are settled. This may include paying the final bill or even settling any early cancellation fees that may apply.
5. Return any EE equipment
If the deceased person had any EE equipment, such as a mobile phone or broadband modem, you will need to return it to EE. You can either do this by visiting an EE store or by requesting a return envelope.
6. Consider transferring the contract
If the deceased person`s contract with EE was in their name, but another family member is interested in continuing the contract, you can consider transferring the contract. EE will guide you through the process, and you will need to provide proof that the new account holder is authorized to take over the contract.
In conclusion, canceling an EE contract after the death of an account holder can be challenging. However, by following these steps, you can make the process as smooth as possible. Remember to gather all necessary documentation, provide notice to cancel the contract, settle any outstanding payments, return any EE equipment, and consider transferring the contract if needed.
