Since the late 1980s, SLAs have been used by fixed-line operators. Today, ALS is so widespread that large organizations have many different ALSs within the company itself. Two different units in an organization script an ALS, one unit being the customer and another the service provider. This helps maintain the same quality of service between different units of the organization and in several sites within the organization. This internal ALS script also compares the quality of service between an internal service and an external service provider.  The main lines can be drawn naturally. Typical themes that are governed by most service level agreements: the main point is to create a new level for the network, cloud or STD middleware, capable of creating a negotiating mechanism between service providers and consumers. For example, the EU-funded Framework SLA@SOI 7 research projectexplores aspects of multi-level, multi-supplier slas within service-based infrastructure and cloud computing, while another EU-funded project, VISION Cloud, has delivered results in terms of content-based ALS. It is therefore very important to take into account not only the corresponding agreement on the level of service, but also the parental service contract and applicable terms and conditions. As service level agreements have become such a concept in contract management, we have developed a one-day targeted training course at Legalz, in collaboration with CM Partners. During this training, all important aspects of ALS will be discussed, allowing you to optimally observe the effectiveness of your own operations when creating and evaluating ALS. However, a supplier must put in place a price tag for the use of its facilities.
To create an ALS, it must know what capacity is required to provide the desired level of service. The creation of an ALS involves linking the business model to the technical model. Negotiations between the supplier and the customer should not involve CPU time and memory used, but units that are understandable and measurable to the customer, such as numbers. B transactions per hour or the number of emails per day. It is best to create a table listing the business objectives on the left and the technical objectives on the right. In the “Checklist Service Level Agreement SLA” article, you will find a checklist that remains available to you when preparing an ALS. An example of a business objective: to reduce “downtime” and the technical objective could then be the installation of a proactive network management system.